Customer Help Desk

• I'm already an ambassador, how can I login?
• Where do I join the ambassador program?

• Do you offer a military or first responder discount program?
• Is your website accessible for visually impaired visitors?
• What are your hours of operation?

• I purchased a gift card and haven’t received it in the mail yet, can you help me?

• Do you have a loyalty rewards program?
• How does the loyalty rewards program work?
• How long does it take Kill It points to apply to your account?
• What can you use your rewards for?

• Do you offer any payment plan options?
• How can I access my past orders?
• I received a damaged or incorrect product, what should I do?
• My Package says it was delivered but I have not received it, what should I do?

• A product I want is out of stock, is there a way I can be notified when it comes back in stock?
• Customer Satisfaction Guarantee
• Still have a question for us?
• What happened to PayPal Express Checkout?

• Can we ship the RTD to countries outside of the US?
• Do you still make the Egg White Crystals?
• Do you still offer meal plan services?
• My Kill It Reloaded is clumpy, is it safe to use?
• My product has a Prop 65 warning on it, what does that mean?
• What happened to the Real Foods bars?
• What is the difference between Kill It, Kill It Reloaded, 5150 and Full As F*ck?

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• Where can I inquire about becoming a retailer of 5% Nutrition?
• Where can I locate a current list of authorized retailers selling 5% Nutrition products?

• Do you ship overseas?
• How long will it take to get my order?
• I don’t have any tracking information for my package, what should I do?
• What carriers and service options are available?
• What is your return policy?

• Can I Update My Shipping Address and/or Payment Method?
• How Do I Cancel My Subscription?
• How Do I Change My Order Date?
• How Do I Combine Items To Be In The Same Order?
• How Do I Make Changes To My Account Information?
• How Do I Make Changes To My Order?
• How Do I Start a Subscription?

See all articles in Subscriptions FAQs →

• Why am I being charged taxes on this order?