Subscriptions FAQs

  • Can I Update My Shipping Address and/or Payment Method?

    Yes! If you want to change the default billing information, including payment and/or billing address associated with your subscription ordering, log into your account, navigate to Manage Subscriptions, and update your profile using the links towards the bottom. If you're trying to update a recent...

  • How can I cancel my subscription?

    To cancel a subscription, navigate to My Account and tap/click Manage Subscriptions. Locate the product subscription you wish to cancel, and top/click on the 'More Options' menu button (at right on desktop, beneath the product on mobile and tablet). Click/tap 'Cancel Subscription' within the Mor...

  • How can I comnbine products on the same order?

    Subscription-based products with the same order date, shipping address, billing address, and payment method will ship as one. If you have more than one Subscription item and want the items to ship in the same order, simply visit the ‘Subscriptions’ tab in the 'My Account' section and change the o...

  • How Do I Change My Order Date?

    To change your next order date, please visit the Manage Subscriptions link on the My Accountpage. Navigate to the product(s) you wish to change and click/tap the dropdown for Frequency to the right of the product name. Please select a new frequency for your order and confirm your selection. From...

  • How Do I Make Changes To My Account Information?

    To review or modify your 5% Subscriptions account information, visit ‘Subscriptions’ located within your account. You can change your shipping address for upcoming orders. To change your shipping address for an order, please visit the ‘Subscriptions’ tab within the 'My Account' section and click ...

  • How Do I Make Changes To My Order?

    Once you’ve started a 5% Subscription, it is easy to manage. You can change your next order date or cancel a subscription by visiting the ‘Subscriptions’ section in your account. Please allow up to 24 - 48 hours for modifications or cancellations to be processed.

  • How Do I Start a Subscription?

    Starting a 5% Subscription is easy! It can be done while simply browsing on a product page. To subscribe, simply select the ‘Subscribe & Save’ option for your desired product, and set your preferred shipment frequency. Then check out as normal and your subscription has been started.

  • How Do I View My Future Deliveries?

    You can view your future orders by visiting the ‘Subscriptions’ tab within the 'My Account' section. All orders are displayed on this page and are organized by the date they will ship.

  • What is 5% Nutrition Subscription?

    5% Subscriptions is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Ju...

  • What Will Happen After I Start a Subscription?

    After you join 5% Subscriptions, you will receive an email confirming your subscription. This email will include a link to access the ‘Subscriptions’ section in your account where you can manage your future orders, subscription items, and account information. We will place your subscription order...