Subscriptions FAQs

  • Can I Update My Shipping Address and/or Payment Method?

    Sure, just log into your account and update your profile. If you already placed an order and need to change your shipping address please contact Customer Service.

  • How Do I Cancel My Subscription?

    To cancel a subscription item, please visit the ‘Subscriptions’ section within the 'My Account' section and simply click the 'Remove From Subscription' button to the right of the subscription details. Your subscription will be canceled and no future orders will be placed. You will receive an emai...

  • How Do I Change My Order Date?

    To change your next order date, please visit the ‘Subscriptions’ tab within the 'My Account' section, and click the ‘Change Shipment Date’ button to the right of the next order date. Then select a new date for your order. This will change the order date for the entire order. Moving forward, your ...

  • How Do I Combine Items To Be In The Same Order?

    Subscriptions items that have the same order date, shipping address, billing address, and payment method will ship as one order. If you have more than one Subscription item and want the items to ship in the same order, simply visit the ‘Subscriptions’ tab in the 'My Account' section and change th...

  • How Do I Make Changes To My Account Information?

    To review or modify your 5% Subscriptions account information, visit ‘Subscriptions’ located within your account. You can change your shipping address for upcoming orders. To change your shipping address for an order, please visit the ‘Subscriptions’ tab within the 'My Account' section and click ...

  • How Do I Make Changes To My Order?

    Once you’ve started a 5% Subscription, it is easy to manage. You can change your next order date or cancel a subscription by visiting the ‘Subscriptions’ section in your account. Please allow up to 24 - 48 hours for modifications or cancellations to be processed.

  • How Do I Start a Subscription?

    Starting a 5% Subscription is easy! It can be done while simply browsing on a product page. To subscribe, simply select the ‘Subscribe & Save’ option for your desired product, and set your preferred shipment frequency. Then check out as normal and your subscription has been started.

  • How Do I View My Future Deliveries?

    You can view your future orders by visiting the ‘Subscriptions’ tab within the 'My Account' section. All orders are displayed on this page and are organized by the date they will ship.

  • What is 5% Nutrition Subscription?

    5% Subscriptions is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Ju...

  • What Will Happen After I Start a Subscription?

    After you join 5% Subscriptions, you will receive an email confirming your subscription. This email will include a link to access the ‘Subscriptions’ section in your account where you can manage your future orders, subscription items, and account information. We will place your subscription order...